Home / Privacy Policy

Privacy Policy

Last Updated: January 2026

1. Information We Collect

1.1 Information needed to use the website.

1.1.1 Contact Information

We may collect personal information when you use our website and services, including your full name, phone number, work address, email address, and postal address. This is typically collected via contact and estimate forms.

1.2 Payment Information

Details such as bank account or payment account information may be collected if you request or purchase our services.

1.3 Other Information

If you leave a review or testimonial on our website, we collect only the information you consent to provide.

1.4 Information Automatically collected by using the website.

1.4.1 Geolocation Information and Device Information.

IP addresses, device and software details, and crash information may be collected for analytical purposes to improve website performance and personalize experiences.

1.4.2 Usage Information

Details about your interactions with our website, such as pages visited, actions taken, and navigation patterns, are collected to enhance user experience.

1.5 Information retrieved from other websites.

We may retrieve reviews or feedback from third-party review platforms (e.g., Google Reviews, Yelp, Facebook Reviews) as part of reputation management.

1.6 Flexible Payment Plans and Financing Providers

If you choose financing options, we may collect additional information, such as payment schedules, from subcontractors in support services.

1.7 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance website functionality, analyze website traffic, improve performance, and deliver a better user experience.

Cookies are small data files stored on your device when you visit a website. They help us recognize returning visitors, understand how users interact with our website, and support essential website operations.

1.7.1 Types of Cookies We Use

Essential Cookies: These cookies are necessary for the website to function properly. They enable core features such as form submissions, security protections, and website accessibility.

Analytics and Performance Cookies: These cookies help us understand how visitors use our website by collecting information such as pages visited, time spent on pages, and navigation behavior. This data is used in aggregate form to improve website performance and user experience.

Marketing and Advertising Cookies: We may use marketing or advertising cookies to deliver relevant promotions, measure campaign effectiveness, and better understand user interests. These cookies may be set by us or by third-party service providers used for marketing and analytics purposes.

1.7.2 Third-Party Tracking Technologies

We may allow trusted third-party service providers (such as analytics platforms, marketing tools, and customer communication software) to place cookies or use similar tracking technologies on our website. These third parties may collect information about your online activities over time and across different websites, subject to their own privacy policies.

We do not use cookies or tracking technologies to collect sensitive personal information without your consent.

1.7.3 Managing Cookies

You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality, performance, or availability of some features on our website.

2. How We Use Your Information

2.1 Enhance Website and Services

We use your data to process requests, post reviews, process payments, debug technical issues, and provide customer support.

2.2 Website Security and Compliance

We may use your data to prevent fraud, ensure compliance with legal requirements, and authenticate identity information.

2.3 Marketing and Communication

We send marketing messages and updates, administer referral and promotional programs, and analyze preferences for tailored promotions.

2.4 Payment Processing

Your data helps us process payments securely, detect fraudulent activity, and comply with financial regulations.

3. Sharing and Disclosure

3.1 Mobile information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties / subcontractors in support services.

3.2 Legal Obligations

Information may be disclosed to courts, law enforcement, or regulatory authorities as required by law.

4. Retention and Disposal of Data

4.1 Retention

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The specific retention period for different types of data may vary depending on factors such as the nature of the information, the purposes for which it is processed, and legal requirements. We retain your personal information for the following purposes:

To provide and maintain our services to you
To comply with legal obligations or regulatory requirements
To resolve disputes and enforce our agreements
To protect the rights, property, or safety of our users or others
To conduct research and analysis to improve our services

4.2 Disposal/Destruction

When personal information is no longer necessary for the purposes for which it was collected or when you request its deletion, we will take reasonable steps to securely dispose of or anonymize the data in a manner that prevents unauthorized access, use, or disclosure. Data disposal methods may include deletion from our systems, shredding of physical documents, or irreversible anonymization of data.

5. Subcontractors and External Services Integrations

The Resource Group LLC may utilize third-party subcontractors, service providers, and software platforms to support website functionality, customer communications, payment processing, financing options, marketing, analytics, and operational services. These third parties are engaged solely to perform specific business-related functions on our behalf and are required to handle personal information in a manner consistent with this Privacy Policy and applicable laws.

In some cases, this website may include links to other websites. These links may include:

Websites operated by companies owned and managed by The Resource Group LLC, including but not limited to:
- TRG Bath Renovations
- TRG Deck Builders
- TRG HandymanHub
- TRG Roofing & Exteriors
- TRG Kitchens
- TRG Gutter Guards
Third-party websites that are not owned, operated, or controlled by The Resource Group LLC.

While our TRG-affiliated websites maintain similar standards for privacy and data protection, third-party websites operate independently and maintain their own privacy practices and policies. The Resource Group LLC does not control, endorse, or assume responsibility for the content, data handling practices, or security measures of non-TRG external websites.

When you leave our website or interact with a third-party platform through links or integrations, your information becomes subject to that third party’s privacy policy and terms. We encourage all users to review the privacy policies of any external websites they visit.

6. Your Rights

6.1 Your Consent

You have the right to not provide certain personal information, although this may hinder your ability to avail of our products and services as well as our ability to communicate effectively with you.

6.2 Portability and Access

In certain jurisdictions, you are allowed to request specific copies of your personal data or details about how we handle your data, ask for copies of the personal data you have given us in a format that is machine-readable, commonly used, and structured, and/or ask us to transfer this data, if technically possible, to another service provider.

6.3 Erasure

You may ask for the deletion of your personal data in certain jurisdictions. Please be aware that in the event that you ask for the removal of your personal data or that your account is voluntarily deleted, suspended, or terminated:

6.3.1 Legitimate Business Interests

Your personal information may be kept on file for as long as it's required for our legitimate business purposes, which include improving safety, preventing fraud, and stopping other possible criminal activities from proceeding in relation to the transactions in the business.

6.3.2 Liabilities related to taxes, reporting, auditing, and law

Your personal information may be kept on file and used as needed to fulfill our reporting, tax, legal, and auditing obligations.

6.3.3 Information Shared

Information that you have voluntarily given or consented to, such as reviews and testimonials, could still be accessible to the general public on the website.

6.3.4 Residual Copies

We take precautions to guard against unintentional or malicious data loss and destruction, so for an extended period, residual copies of your personal data might not be deleted from our backup systems.

6.4 Cookies

You may also adjust your browser settings to refuse cookies or to alert you when cookies are being sent.

7. Communication Terms

We adhere to carrier requirements for SMS communications. For more details about this section, please review our Terms and Conditions.

Program Name: LeadConnector Phone System

Program Description: The SMS program is designed to provide you with updates, notifications, and information related to service inquiries, project estimates, promotions, and other relevant communications.

Opt-Out Instructions: You can cancel the SMS service at any time. Simply text 'STOP' to the shortcode or to any message you will recieve from us. Upon sending 'STOP,' we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially or send us a message and we will resume sending SMS messages to you.

Support Instructions: If you experience issues with the messaging program, reply with the keyword 'HELP' for assistance, or reach out directly to [email protected].

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages. Any issues related to message transmission, including delays or delivery failures, are outside the responsibility of the carrier and subject to the terms and conditions of the carrier.

Fee Disclosure: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text or data plan, contact your wireless provider.

8. Security

We are continuously implementing appropriate technical and organizational measures to safeguard the security of your personal information and protect it from unauthorized access, disclosure, alteration, or destruction. However, please do note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Changes to this Privacy Policy

As permitted by the law, we reserve the right to update the privacy policy of this website at any given moment. In the case that we do, we will update the "Last Updated" date section at the top of this page. We highly recommend periodically reviewing this page for any updates.